Lego has suspended its online marketplace BrickLink after identifying unusual activity on the platform. The website serves as a global hub for collectors to trade second-hand Lego sets, find specific bricks, and buy limited edition releases.
Marketplace Suspension and Investigation
Originally created by a fan, BrickLink was purchased by Lego in 2019. The company stated on its homepage that it needs to fully understand the situation before bringing the site back online, which involves containing the problem, investigating the cause, and checking for related issues.
Lego released this update following contact from BBC News. The platform has been unavailable for three days, whereas an earlier notice stated the site was merely down for routine maintenance.
User Experience and Payment Concerns
Melanie Hoskin, a cyber-professional and long-time Lego collector of 45 years who regularly uses BrickLink, told BBC News that she received multiple payment links for a pre-ordered limited edition release after she had already completed her payment.
She mentioned that Lego initially doubted the payment had gone through and threatened to ban her account. Although that specific issue was later resolved and Lego stated it was unaware of broader payment problems, it remains uncertain if the payment glitch was linked to the website outage.
Hoskin expressed frustration over the incident, explaining that collecting Lego is usually her stress relief and a cherished childhood connection with her sisters.
An earlier notice on the BrickLink homepage indicated the site would return by Wednesday evening, but that message has since been removed and no new timeline has been provided.
