- Torrid would like all customers to provide feedback (both good or bad) in relation to their purchase
- The survey is available in both the English or Spanish language
- In order to take the survey please have the 14 digit survey code on hand (this number can be found on the Torrid store receipt)
The Torrid Survey should only take 6 minutes (or less) to complete and customers will have to provide the date of purchase and conform that they are 13 years of age or older. All opinions provided during the course of the Torrid Survey will only be used to increase customer satisfaction and will never be shared with a third-party (responses to the Torrid feedback questions WILL be used by ForeSee and Torrid to measure customer satisfaction, and will otherwise be kept confidential).
Torrid Survey Comments
- Requires Internet connection
- Cannot be taken via phone
- Please ne 100% honest when answering the survey questions
Torrid is a fashion retailer that caters to women who are size 10 to 30. Any questions about the status of an order with Torrid can be directed to a customer service agent at 1.866.867.7431 (please have the order confirmation number on hand for expedited service). Please allow up to 2 business days for the order to process and then standard US mailing delivery times until the package is received. All returns within the United States ship free and shipping delays may occur around the following holidays New Year’s Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
Those who shop at Torrid on a frequent basis should consider the Torrid credit card offer which provides customers 15% off their first purchase and $10 rewards certificate for every 200 points earned. Torrid credit card holders will also receive special coupons and promotional material along with a special gift on their birthday. Comenity Bank is the issuing bank for the Torrid credit card and the card is subject to credit approval.