Meta’s Muse artificial intelligence agent has received a new capability allowing it to place phone calls on behalf of users who hold a paid subscription.
AI-Powered Phone Calls and Assistance
The update enables Muse to contact businesses to handle tasks such as scheduling appointments, making reservations, and managing other unwanted telephone communications, as announced by Meta’s Chief AI officer Alexandr Wang. This functionality is restricted to individuals who purchase a separate Muse subscription, which also includes extra tokens and additional features.
According to Engadget, early users with access to the tool have reported that the agent manages telephone tasks relatively easily. Matt Schlicht, the creator of Moltbook and a Meta Superintelligence employee, demonstrated the capability last month by sharing a recreation of a call where his agent contacted a Volvo dealership and successfully waited on hold to gather required information.
During the recorded conversation published by Schlicht, the AI agent did not explicitly state it was an artificial intelligence, though it informed the recipient it was calling on the user’s behalf and that the interaction was being transcribed. While this approach functions for routine tasks, uncertainties remain regarding potential complications or recipients terminating calls upon discovering they are speaking with automated software.
Recent Updates and Industry Competition
Meta has continually rolled out new capabilities for Muse, which the company reports has attracted over 10 million users. Among the recent additions, individuals can assign a dedicated email address to their agent to integrate it into important messages without granting full access to their personal inboxes.
Meta is not the sole company exploring telephony features for artificial intelligence. Google previously deployed comparable tools like “Call For Me” for Pixel devices, and Instinct recently unveiled a “Concierge” function designed to navigate more complex phone interactions.
