www.r1cu.org/survey – Resource One Credit Union Customer Survey

R1CU Survey

  • Take a short survey in regards to a visit to the Resource One Credit Union
  • Customers who complete the survey in full will be entered into a sweepstakes drawing for a gift card
  • This survey is designed to get your feedback about your recent experience at Resource One Credit Union

The R1CU survey will take between 3 to 7 minutes to complete and customers answers will be kept strictly confidential (i.e. they will never be shared or sold to a third-party).  To begin the R1CU survey customers will need to provide the receipt date, teller number, the name of the credit union employee that served them, the branch location, and if the visit took place in the lobby or drive thru.  The receipt date and teller number associated with the Teller Service survey can be found at the top of the customers receipt.

R1CU Survey Comments

  • Requires internet access
  • All feedback will be used to increase the quality of the service at the Resource One Credit Union
  • The customer will have to provide personal information if they want to enter the sweepstakes drawing

Resource One Credit Union

  • Dallas based credit union
  • Founded in 1936 under the name Sears Dallas Employees Federal Credit Union
  • Has more than 50,000 members

Resource One Credit Union (aka R1CU) can be reached at 800-375-3674 from Fri from 8 AM – 6 PM and Sat from 9 AM – 1 PM.  Those members calling from the greater Dallas area can simply dial 214-319-3100 while those in H-Town (aka Houston) can phone 281-720-0550 (please feel free to contact these numbers in regards to the R1CU survey as it appears all feedback is collected in-house).  Any members looking to reach the firm via US Mail can write to: Resource One Credit Union, PO Box 660077, Dallas, TX 75266-0077.

Please note in order to be eligible for Resource One Credit Union membership the member must live or work in Dallas or Northwest Harris (Houston) counties or within a 10 mile radius of the R1CU Carrollton branch.

Primary References

  1. www.r1cu.org/survey